Privacy Policy

1. Definition and Categories of Personal Data

Personal information refers to information relating to a living individual that can identify a specific person. The Company collects the following specific items:

• Name, email address, and phone number entered into the inquiry form.
• Contact information provided through direct email communication.
• Name and contact details provided during telephone inquiries.

2. Purposes of Use and Legal Basis

The Company uses collected personal information solely for the following purposes. These processes are based on the legal grounds of contract performance or explicit user consent:

• Responding to inquiries and providing professional consultations.
• Creating quotes and communicating regarding service delivery.
• Sending invoices and processing payments (conducted in accordance with the Terms of Service).

3. Data Collection and External Transmission

To operate the inquiry form, this website utilizes an external service called "FormSubmit" (formsubmit.co). When you enter information into the form and submit it, the data is transferred to servers located in the United States. While FormSubmit implements industry-standard security measures, please be aware that US laws apply to this data processing.

Furthermore, the hosting for this website is provided by GMO Internet Group, Inc. (〒150-8512 Tokyo, Shibuya-ku, Sakuragaoka-cho 26-1, Cerulean Tower), and technical data such as server logs may be maintained under their management.

4. Data Retention Period

The Company retains personal information only for the period necessary to achieve the purpose of use or as required by law. Specifically, data is kept as an archive for a maximum of 6 months following the completion of the response to an inquiry, after which it is promptly and securely deleted. This duration is based on the Company's internal business rules regarding a 6-month archive limit.

5. Third-Party Provision and International Transfer

The Company will not provide personal information to third parties without the user's consent, except as required by law. However, the transfer of data to the United States via FormSubmit is performed as an essential process for providing the service. Additionally, data may be provided to external partners with whom a Business Entrustment Agreement (Data Processing Agreement) has been signed, strictly within the scope of the intended purpose.

6. User Rights and Request Procedures

Under the Act on the Protection of Personal Information, users may exercise the following rights:

• Request disclosure, correction, addition, or deletion of retained personal data.
• Request the suspension of use or erasure of data.
• Request the cessation of third-party provision.

Please send such requests via email or in writing to the contact address listed below. We will respond promptly after verifying your identity.

7. Legal Jurisdiction and Contact Information

Complaints or consultations regarding this policy may be submitted to the following supervisory authority:

Personal Information Protection Commission (PPC)
12th Floor, Toranomon Alsea Tower, 2-3 Toranomon, Minato-ku, Tokyo 105-0001
Official Website: https://www.ppc.go.jp

Any disputes regarding this policy or the handling of personal information shall be subject to the exclusive jurisdiction of the court governing Naka-ku, Nagoya City, as the court of first instance.